Terms and Conditions

1. Acceptance of Terms

By accessing or using the Modern Help website and services (“Services”), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Services.

2. About Our Services

Modern Help provides digital marketing and lead generation services for plumbing businesses in Melbourne, Australia. Our pay-per-result model means you only pay for booked jobs we generate through our marketing efforts. Specific terms, including pricing and performance expectations, will be outlined in a separate service agreement.

3. Use of the Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behaviour includes:

• Engaging in any unlawful, fraudulent, or harmful activity
• Attempting to gain unauthorised access to our systems
• Transmitting viruses, malware, or other malicious code
• Interfering with the proper working of the website

4. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Modern Help or its licensors and is protected by Australian and international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

5. Bookings and Appointments

When you book a strategy session or consultation through our website, you agree to provide accurate and complete information. We reserve the right to reschedule or cancel appointments at our discretion. Confirmation of a booking does not constitute a binding service agreement.

6. Disclaimer of Warranties

Our website and Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Limitation of Liability

To the maximum extent permitted by Australian law, Modern Help shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or Services. Our total liability shall not exceed the amount you have paid us in the three (3) months preceding the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Modern Help, its directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of our Services or violation of these Terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

10. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Services after any changes constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at contact@modernhelpai.com.